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FAQ

We want to be as transparent as your windows

  • I don't want to do an in-person appointment. Is there an alternative?
    Absolutely. If you provide clear pictures of the entire front, sides and back of the property we are able to provide an estimate. Additionally, we encourage you to provide details of your the conditions of your windows as it can affect the estimate amount. In response to COVID-19, we are also working on developing virtual estimates where you are able to speak through a sales rep through video chat.
  • If I provide my home/property's sq. ft., can you provide a estimate?"
    Great question! In our first year, we tried providing estimates based on the home/property's area alone, but found them innacurate for most of the time. We instead base our prices on the amount of windows and window style. Other factors, like the windows, tracks or screen condition or accessibility to the window, can affect the estimate amount.
  • What do your estimates include?
    Our estimates include the price for window cleaning, screens and tracks. If you'd like a service to be removed, like screen cleaning, we can take it into consideration before or after the estimate.
  • Do you guys offer discounts?
    We belive in fair pricing to both our customers and employees. We do offer discounts to regularly scheduled cleaning (monthly, quarterly, yearly) according to your needs. For more information, fill our contact form.
  • Are you insured?
    We are 100% insured company making you free from any liabllity in the off chance of an injury or damaged property during the job.
  • What are your work hours?
    Our work hours are 8 a.m. to 5 p.m., Monday to Friday and 9 a.m. to 3 p.m. on Saturdays
  • Do you guys work on Sundays?
    We believe everyone should have the chance to rest on Sundays and have time to relax, enjoy time with family, or be part of their church community. For this reason, we are not available Sundays.
  • How many technicians will work on my project?
    The amount of window technicians present at your property depends on the size of the property. On average, a team of two technicians is sent two a two story home for interior and exterior cleaning. On larger projects, 3-4 technicians are sent for multi-level properties like officies or large facilities.
  • What products does A&C King use?
    We believe in using the best tools available for the job. We use Unger professional grade squeeges and scrubbers that achieve streak-free window cleaning. For our soap products we use envrionmentally-friendly products and are constantly developing better ways to become more environmentally-friendly.
  • How long does a project take?
    Project lenght can vary by the amount of windows, how dirty they are, the quality of the screens (as our estimate price includes screen cleaning), and the windows' accessibility. On average, an interior/exterior project, with screens and tracks included, can take around 3.5-4 hours.
  • What if it rains during the project?
    Great question! Rain during a project does not usually affect the overall outcome of the windows—rain does not make windows dirty, dirt does. Dirt and debris usually rise up to the windows due to high-speed wind during heavy thunderstorms, causing the dirt to rising from your yard, trees or nearby landscape like bushes and plants and stick to your windows as the rain trickles down the pane. Light, sprinkling rain has a minimal effect on your windows and, if done by professionals, the rain should just roll right off as the window is clear from any dirt the rain could attach itself to. In the case of streaks remaining on your windows, we do have a 48-hour rain check after your windows have been cleaned. We will clean any windows that might have been affected by the rain at no additional cost to you.

Payments

and Policies

Find The Best Package For Your Budget

Payments Accepted

We take most forms of payment including cash, debit, credit, or check.

Cancellation Policy

If a project is canceled 24 hours before the scheduled time, half of the project will be charged if not able to reschedule.

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However, we also understand that unforthcoming circumstances can happen to anyone, so we encourage you to explain your situation to our representatives.

Satisfaction Guarantee

We believe in excellence. If you believe we did not live up to our expectations, we will return to your home to clean the problem spots. We also provide a 48-hour rain check after your project is finished in case of unforeseen rain in your area.

About A&C King

A&C King believes in serving others with excellence by providing cleaning solutions to residents and businesses in North Texas.

Our mission is to make residential and commercial property in North Texas reflect the excellence of our city. Learn more here.

Operating Hours

Mon - Fri: 8am - 6pm
​​Saturday: 9am - 3pm

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© 2023 A&C King

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